Returns & Exchanges

Due to the perishable nature of our premium biltong, we are unable to accept returns on food items; however, your satisfaction is our priority and we will replace or refund any order that arrives damaged or fails to meet our quality standards.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please check your biltong package for any signs of transit damage or compromised vacuum seals.

• 2.
  Contact Support

  If there is an issue, email our team within 7 days of delivery with your order number and a brief description of the problem.

• 3.
  Submit Documentation

  Please provide clear photographs of the damaged product or packaging to help our quality control team investigate the batch.

• 4.
  Resolution

  Once reviewed, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no extra cost.